As more companies embrace telephone interviews as a fast and effective way to screen candidates, it’s important to treat these calls with the same level of professionalism as a face-to-face interview. You might not be sitting across the table from your interviewer, but your tone, preparation, and focus will still be under scrutiny.
To help you make the right impression, here are our top telephone interview dos and don’ts:
Dos
1. Research the company thoroughly
Just like in a traditional interview, preparation is key. Start with the employer’s website and learn about the company’s services, structure, and market. Go beyond the basics by exploring competitor websites and recent news articles. Understanding their business goals will help you tailor your responses and ask meaningful questions.
2. Prepare your questions in advance
A phone interview is your chance to learn more about the role, company culture, and potential career progression. Write down your questions beforehand and keep a notepad ready during the call for any follow-up queries or key points.
3. Keep your CV nearby
Even though the interviewer likely has your CV in front of them, it’s smart to have your own copy to reference. It helps you answer experience-related questions confidently and stay aligned with what’s already on paper.
4. Smile while you speak
It might feel strange, but smiling can actually improve the tone of your voice. It adds energy and positivity to your delivery, making you sound more engaged and enthusiastic.
5. Be an active listener
Listening carefully to each question allows you to respond clearly and thoughtfully. Note important points during the call, especially those the interviewer emphasizes. You can revisit these later when it’s your turn to ask questions.
Additional Tips
Choose a quiet location with a landline if possible, switch off distractions like your mobile phone or television, keep a glass of water nearby, and speak clearly. Take a deep breath before answering, and don’t rush your responses.
Don’ts
1. Treat it casually
Even if no one can see you, dressing smartly can mentally prepare you and boost your confidence. It’s harder to speak with conviction if you’re lounging in sleepwear.
2. Allow distractions
Whether it’s background noise, notifications, or family interruptions, distractions can derail your focus. Find a private space and make it clear you’re not to be disturbed.
3. Eat or chew gum
Avoid the temptation to snack or chew gum during your call. It not only affects your speech but also sounds unprofessional. Stay hydrated, but save meals for later.
4. Interrupt the interviewer
Wait for the interviewer to finish speaking before you begin your response. A slight pause allows you to gather your thoughts and avoid talking over them. Keep your tone respectful and patient throughout.
5. Sound disinterested
Energy matters, especially when your voice is the only thing representing you. Avoid monotone speech, mumbling, or sounding tired. Stay upbeat, even if you miss a word or two keep your responses positive and attentive.
Other Mistakes to Avoid
Don’t smoke during the call, don’t zone out, and never refer to yourself in the third person. And as odd as it may sound, don’t end the call with a reflexive “I love you” you’d be surprised how often nerves can lead to autopilot responses.
Final Thoughts
A telephone interview is no less important than any other stage in the hiring process. It tests your ability to communicate clearly, stay focused, and present yourself professionally without visual cues. By preparing properly and avoiding common pitfalls, you’ll be in a strong position to progress to the next stage of recruitment.
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